List of active policies

Full policy

Terms & Conditions

By accessing this website you are indicating an acceptance of the following terms and conditions:

All material posted on this site is the property of Medicall Ambulance Ltd. (the Company), or its agents.

Any written material provided to students via this website as part of their training remains the copyright of the company and may not be reproduced in part or in whole, or passed to third parties, without the written permission of the Company.

Every effort is made to ensure clinical material produced on this website is as accurate and up-to-date as possible at the time of dissemination. However, such material by its nature is time-constrained and no responsibility will attach to the Company should it subsequently be revised or superseded.

Links from this website are included in good faith to assist visitors to the site and help students to achieve their training aims. While every effort is made to ensure these links are suitable, accurate in content and appropriate to its aims and purposes, the Company will not be held responsible for such content.

Any personal information gathered for the purposes of improving or updating this website (including from cookies) will not be disseminated to third parties except as part of such a process. Any information so used will be de-identified. No information will be sold to third parties.

Certain training related information may require to be made available to regulatory bodies from time to time to discharge their statutory functions e.g. PHECC or HIQA.  The Company will demand assurances, in writing, that any such information will be used only for the purposes sought and not subsequently disclosed or disseminated unless di-identified.

Students may be contacted from time-to-time by e-mail to advise of changes in responder/practitioner practices or procedures, to advise of upcoming courses, expiry of certifications, etc.

You may request to have your e-mail address omitted from such posting if you wish by contacting training@medicall.ie and placing 'STOP' in the subject line.

We will respect you privacy at all times

 

Course Cancellation/Deferral:

In the very rare occasion when a Course has to be cancelled or deferred the following will apply:

The Company will make every effort to notify potential students and the course sponsor, if any, as early as possible (i.e., by phone, text and e-mail).

All students who have fully paid-up fees will be offered a refund, or an agreed deferral, where a course is cancelled due to an act or omission of the Company.

Where courses are cancelled because of unforeseen circumstances (e.g. weather or other event) a new date and/or venue will be agreed as soon as possible and students offered a place on the new course or a refund offered where this is unsuitable to the individual student.

Requests for deferral of attendance at a pre-booked course by a Student will be dealt with on a case-by-case basis. However, due to the need to observe strict Instructor/Student ratios, up to a maximum of 3 alternate dates will be offered to Students.

If Students refuse more than three offered dates or the deferral request exceeds 6 months, their course fees will be forfeited in full. (Exceptionally, EMT and IHCD Conversion Courses are run annually/bi-annually, therefore only one deferral will be permitted for these).

Failure to attend Courses with less than 3 working days notice, or an accepted deferral request, will result in forfeiture of course fees in full.

Cancellation by the course sponsor will be addressed on a case-by-case basis and will have regard to the amount of notice given and any advance commitment entered into by the Company (e.g., cost of books, instructor travelling time, lost opportunity, etc.).

Age:

Authenticated users must be 16 years of age or older

Full policy

Medicall Ambulance Ltd. (the Company) is the business entity that collects and stores personal information about its clients, patients and students.  The Company notes the provisions of the Electronic Communications Regulation 2011, and the General Data Protection Regulation 2018. 

 

The Company acknowledges that it holds and processes personal data about its staff, clients, patients and students in order to discharge its functions and its responsibilities to them and to its governing bodies, state agencies, accreditation organisations, various private health insurers, their agents, and the HSE.

 

 

The Company notes that it has a concurrent set of obligations to collect and retain data as part of its accreditation as an ambulance operator by the Pre-Hospital Emergency Care Council of Ireland, in relation to patient care and the delivery of education.  

 

 

Our Emergency Care Training Services: 

The information we collect about Students includes:

• Name and address, contact telephone numbers, dates of birth and e-mail addresses.

• Details of courses attended, attendance records, exam marks and results.

 

We use this information to:

• Comply with the audit requirements of our various accreditation bodies.

• Provide feedback to students during their time with us.

• Improve course delivery and exam success rates.

• Advise past students when time constrained certifications expire.

• Inform them of upcoming courses that may be of interest to them (with their permission). 

 

Sharing of Information: 

We may share personal data with:

• A patient’s healthcare providers, private health insurers or next-of-kin if a minor.

• Our Regulators.

• Certain 3rd Parties involved in helping us to run our IT systems, legal representatives and auditors (both clinical and accounting). 

 

Our Undertaking in Relation to The Personal Information We Collect:  

The company will comply with its obligations under the relevant data protection legislation and will:

• Obtain and process information fairly;

• Retain it only for one or more specified and lawful purposes;

• Process it only in ways compatible with the purposes for which it was given;

• Keep it safe and secure;

• Keep it accurate and up-to-date;

• Ensure that it is adequate, relevant and not excessive;

• Retain it no longer than is necessary for the specified purpose or purposes;

• Give a copy of his/her personal data to any individual, on request (the application must be in writing).

• Provide an avenue for any person about whom we retain data to have any inaccuracies corrected.

 

Any person has the right to ask us to:

• See and correct any data held by the company about them.

• Provide copies of any records held by the company about them (upon written application).

• Erase all records relating to them held by the company, other than as might be required of the Company by its oversight bodies or government agencies.

• Restrict the processing of their data or object to its processing (this later right may restrict or prevent us from providing our services to that person).  

 

If you have an enquiry in relation to data we may possess in relation to you, please contact training@medicall.ie or call 01 4966933.

 

A person may also lodge a complaint with the Data Protection Commission if they are unhappy about the way the Company processes their information.  Details of the procedure can be found at www.dataprotection.ie or by telephoning 1890 252 231.

Full policy

1. What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help enhance user experience by remembering preferences and improving site functionality. Cookies are recognised by the originating website during each subsequent visit. Cookies are useful because they allow a Site to recognise a user’s device. You can find more information about cookies at: www.youronlinechoices.eu

2. Types of Cookies We Use

We utilize just one main category of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our platform. They enable you to navigate the site and use its features, such as accessing secure areas. Examples include:

  • MoodleSession: This cookie identifies your session and is deleted after you close your browser.

  • MOODLEID: This cookie remembers your username for convenience but is not essential for site functionality.

• Non-Essential Cookies: We do not use any non-essential cookies

 

3. Which Cookies are being used on this website?

 

We use only use first party cookies which fall into the ‘strictly necessary’ category. Your consent is not required for us to use this type of cookie.

education.medicall.ie uses "Session Cookies" to distinguish you from other users of the website. These cookies are necessary for this learning platform to work for you. They provide you with seamless access as you move from one area of the site to another based on your session login. Once your session ends these cookies forget about you.

Strictly necessary cookies are essential in order to enable you to move around the Site and use its features and/or services. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site with certain services or features. Under the GDPR, your consent for the use of such cookies is not required. This is the only type of cookie used on this website.

 

Specific List of Functional / Necessary Cookies being used

 

For all users, even if not logged-in

 

For logged-in users

 

 

Functional Cookies (Essential, First Party)

Mostly relates to the ‘theme’ called Lambda2 which is the page layout / design / interface in use

 

Local Storage:

 

Local storage may be used in order to remember the status of what sections you opened, in order to restore this status, we store functional information in your browser.

 

 

4. Consent and Control

In compliance with GDPR, we obtain your consent before placing non-essential cookies on your device. Upon your first visit to our site, a cookie consent banner will appear, providing you with options to accept or refuse non-essential cookies. You can manage your cookie preferences at any time through your browser settings or by using the cookie management tool provided on our site.

 

 

4. Duration of Cookies

• Session Cookies: These are temporary cookies that expire once you close your browser.

• Persistent Cookies: These remain on your device for a specified period or until you manually delete them.

 

5. Your Rights

Under GDPR, you have the right to access, rectify, or erase personal data collected through cookies. You can also withdraw your consent at any time by adjusting your cookie settings.

6. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions about this Cookies Policy or our cookie practices, please contact us at info@medicall.ie By using our Moodle platform, you acknowledge that you have read and understood this Cookies Policy and agree to the use of cookies as described herein.