List of active policies

Name Type User consent
Terms & Conditions Site policy Authenticated users
Data Protection Policy Site policy Authenticated users
Cookies Policy Site policy Authenticated users


Terms & Conditions

Full policy

Terms & Conditions

By accessing this website you are indicating an acceptance of the following terms and conditions:

All material posted on this site is the property of Medicall Ambulance Ltd. (the Company), or its agents.

Any written material provided to students via this website as part of their training remains the copyright of the company and may not be reproduced in part or in whole, or passed to third parties, without the written permission of the Company.

Every effort is made to ensure clinical material produced on this website is as accurate and up-to-date as possible at the time of dissemination. However, such material by its nature is time-constrained and no responsibility will attach to the Company should it subsequently be revised or superseded.

Links from this website are included in good faith to assist visitors to the site and help students to achieve their training aims. While every effort is made to ensure these links are suitable, accurate in content and appropriate to its aims and purposes, the Company will not be held responsible for such content.

Any personal information gathered for the purposes of improving or updating this website (including from cookies) will not be disseminated to third parties except as part of such a process. Any information so used will be de-identified. No information will be sold to third parties.

Certain training related information may require to be made available to regulatory bodies from time to time to discharge their statutory functions e.g. PHECC or HIQA.  The Company will demand assurances, in writing, that any such information will be used only for the purposes sought and not subsequently disclosed or disseminated unless di-identified.

Students may be contacted from time-to-time by e-mail to advise of changes in responder/practitioner practices or procedures, to advise of upcoming courses, expiry of certifications, etc.

You may request to have your e-mail address omitted from such posting if you wish by contacting and placing 'STOP' in the subject line.

We will respect you privacy at all times


Course Cancellation/Deferral:

In the very rare occasion when a Course has to be cancelled or deferred the following will apply:

The Company will make every effort to notify potential students and the course sponsor, if any, as early as possible (i.e., by phone, text and e-mail).

All students who have fully paid-up fees will be offered a refund, or an agreed deferral, where a course is cancelled due to an act or omission of the Company.

Where courses are cancelled because of unforeseen circumstances (e.g. weather or other event) a new date and/or venue will be agreed as soon as possible and students offered a place on the new course or a refund offered where this is unsuitable to the individual student.

Requests for deferral of attendance at a pre-booked course by a Student will be dealt with on a case-by-case basis. However, due to the need to observe strict Instructor/Student ratios, up to a maximum of 3 alternate dates will be offered to Students.

If Students refuse more than three offered dates or the deferral request exceeds 6 months, their course fees will be forfeited in full. (Exceptionally, EMT and IHCD Conversion Courses are run annually/bi-annually, therefore only one deferral will be permitted for these).

Failure to attend Courses with less than 3 working days notice, or an accepted deferral request, will result in forfeiture of course fees in full.

Cancellation by the course sponsor will be addressed on a case-by-case basis and will have regard to the amount of notice given and any advance commitment entered into by the Company (e.g., cost of books, instructor travelling time, lost opportunity, etc.).


Authenticated users must be 16 years of age or older


Data Protection Policy

Full policy

Medicall Ambulance Ltd. (the Company) is the business entity that collects and stores personal information about its clients, patients and students.  The Company notes the provisions of the Electronic Communications Regulation 2011, and the General Data Protection Regulation 2018. 

The Company acknowledges that it holds and processes personal data about its staff, clients, patients and students in order to discharge its functions and its responsibilities to them and to its governing bodies, state agencies, accreditation organisations, various private health insurers, their agents, and the HSE.

The Company notes that it has a concurrent set of obligations to collect and retain data as part of its accreditation as an ambulance operator by the Pre-Hospital Emergency Care Council of Ireland, in relation to patient care and the delivery of education.  

Our Emergency Care Training Services: 

The information we collect about Students includes:

Name and address, contact telephone numbers, dates of birth and e-mail addresses.

Details of courses attended, attendance records, exam marks and results.

We use this information to:

Comply with the audit requirements of our various accreditation bodies.

Provide feedback to students during their time with us.

Improve course delivery and exam success rates.

Advise past students when time constrained certifications expire.

Inform them of upcoming courses that may be of interest to them (with their permission). 

Sharing of Information: 

We may share personal data with:

A patient’s healthcare providers, private health insurers or next-of-kin if a minor.

Our Regulators.

Certain 3rd Parties involved in helping us to run our IT systems, legal representatives and auditors (both clinical and accounting). 

Our Undertaking in Relation to The Personal Information We Collect:  

The company will comply with its obligations under the relevant data protection legislation and will:

Obtain and process information fairly;

Retain it only for one or more specified and lawful purposes;

Process it only in ways compatible with the purposes for which it was given;

Keep it safe and secure;

Keep it accurate and up-to-date;

Ensure that it is adequate, relevant and not excessive;

Retain it no longer than is necessary for the specified purpose or purposes;

Give a copy of his/her personal data to any individual, on request (the application must be in writing).

Provide an avenue for any person about whom we retain data to have any inaccuracies corrected.

Any person has the right to ask us to:

See and correct any data held by the company about them.

Provide copies of any records held by the company about them (upon written application).

Erase all records relating to them held by the company, other than as might be required of the Company by its oversight bodies or government agencies.

Restrict the processing of their data or object to its processing (this later right may restrict or prevent us from providing our services to that person).  


If you have an enquiry in relation to data we may possess in relation to you, please contact or call 01 4 966 933.

A person may also lodge a complaint with the Data Protection Commission if they are unhappy about the way the Company processes their information.  Details of the procedure can be found at or by telephoning 1890 252 231.


Cookies Policy

Full policy

Cookies Policy


Cookies Policy

Full policy


This Cookies Policy describes the different types of cookies and similar technologies that may be applied on the INTO Learning Site


Cookies are text files containing small amounts of information which are downloaded to your device when you visit a Site. Cookies are then sent back to the originating Site on each subsequent visit, or to another Site that recognises that cookie. Cookies are useful because they allow a Site to recognise a user’s device. You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently remembering your preferences, and generally improve your website experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Most Sites you visit will use cookies in order to improve your user experience by enabling that Site to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies may be set by the Site you are visiting (‘first party cookies’) or they may be set by other Sites who run content on the page you are viewing (‘third-party cookies’).


We use first party cookies. We use cookies in order to make this Site easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how this Site is used so that we can make sure it is as up to date, relevant and error free as we can.

To the extent any Personal Information is collected through cookies, the INTO Learning Data Privacy Policy applies and complements this Cookie Policy.

By continuing to browse the Site you are agreeing to our use of cookies and the cookies notice at the top of your browser will disappear. If you block our use of cookies, you may be unable to access certain areas of our Site and certain functions and pages will not work in the usual way. Doing so may also affect our ability to update this Site to cater for user preferences and improve its performance.

We use the following types of cookies on this site:

Functional cookies – These cookies are used to enhance and simplify your user experience. These cookies allow us to remember previous choices you made (e.g. user name and log in details) and provide services which you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other Sites.

Cookie Name

- MoodleSession


- Session Cookie

Expiry Date

- When browsing session ends

1st party or 3rd party

- 1st Party


In addition to the options provided above, you may refuse or accept cookies from the Site at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s site via your help screen. We have also supplied links to several of the more popular browsers for procedures on how to view and disable cookies.

Google Chrome Browser

Microsoft Internet Explorer Browser

Mozilla Firefox Browser

Apple Safari Browser

Opera Web Browser

Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

For further information on how to delete cookies we recommend that you read the information provided at following link:

You can find more information about cookies by visiting to obtain detailed information on how to prevent cookies from being set on your particular browser.

For further information about Google Analytics please see: Safeguarding your Data.

To opt-out of being tracked by Google Analytics across all Sites, visit: Google Analytics Opt-out Browser Add-on

If you would like further information about the cookies used in relation to YouTube videos, the YouTube privacy notice, including details about YouTube related cookies, visit: Google Privacy Policy.